Richmond Alexander Duo, Richmond

Terms & Conditions

1- Booking Procedures: Accommodation will be confirmed on receipt of written, e-mailed or faxed confirmation of the letting from the client or their agents, detailing times and dates of arrival and departure, who the occupiers will be and any specific needs (All apartments are non smoking).

2- Method and timescale of payment: Full payment will be required on receiving our invoice or on terms otherwise agreed and made by company cheque, credit card (with a 3.5% surcharge) or by bank transfer of funds. If other terms have not been agreed, and if we have not received payment in full and in cleared funds by 4 working days after our invoice date, then the invoice is automatically cancelled, and the apartment re-marketed. If within the 14 day non cancellable time frame (see clause 4 below), payment is required immediately upon receiving our invoice.

3- Deposit: A refundable deposit of up to £500 may be required against any unpaid rent due to extensions of stay, breakages, damage, missing items and any services provided i.e. the telephone account (which is charged after departure at the British Telecom rate). In the event a deposit is not taken the client remains responsible for any rent owed, breakages, damage, missing items or services provided and in any event on arrival the resident will be expected to provide credit card details to cover such issues.

4- Cancellation/notice: If notice of cancellation is received 14 days prior to arrival a full refund will be given. After arrival a minimum 14 days notice will be required for extending the period of occupation. If the booking is for less than 28 days there is no right to extend the agreement, unless the apartment is still available.

5- Arrival and departure: Apartments are reserved from 2pm on the day of arrival to 11am on the day of departure. Any additional hours will be charged as an additional day unless otherwise agreed. Arrangements for keys and check-ins are to be by mutual convenience, and will ideally be during normal working hours (9am to 5pm Monday to Friday).

6- Accommodation and location: Each apartment is fully furnished and each kitchen will have necessary appliances, crockery, cutlery and utensils. All linen is provided and changed on a weekly basis along with a once a week maid service (unless the short let option is chosen). The number of persons permitted to occupy each apartment is limited to the number of beds provided and any separate requirement is to be agreed. Accommodation and location area will be confirmed in advance, the actual apartment address and details cannot be guaranteed until arrival as the right is reserved to provide an alternative and comparable apartment in the location area chosen (unless existing clients within their terms and conditions have extended their stay and there is no alternative providable for all or part of the stay, in which case a full or partial refund as applicable will be given). Also given the short term nature of our business it may be necessary for us to conduct viewings of the apartment with prospective clients, given reasonable notice to the current residents.

7- Loss or damage: Responsibility is not provided for loss or damage to contents, furniture and fittings or any personal belongings at the apartments. The client should, therefore, affect their own insurance against such risks and personal items as they consider necessary.

8- Charges: Prices quoted are subject to VAT as per the invoice overleaf, but include all utility, council tax and service costs as well as the weekly linen change and maid service (unless the short let option is chosen). The only additional costs are those as explained in paragraphs above e.g. telephone account, which will be invoiced separately after departure or deducted from the deposit or credit card information as applicable at the British Telecom rate.

9- Complaints: Should be directed to one of our Directors either verbally or in writing and preferably whilst the client is still in residence. Best endeavours will be made to resolve to mutual satisfaction any complaints made.

10- Restrictions imposed on each and every letting:

– Not to leave the apartment vacant or unoccupied for a period in excess of 28 consecutive days without providing us notice of intention to do so.

– Not to make any alteration in or addition to the apartment nor to damage or injure it, nor to fix nails, screws, hooks or adhesive materials to any interior or exterior surface.

– Not to use the apartment for any illegal or immoral purposes or for any purpose which does or may cause a nuisance or annoyance to us or any neighbouring occupiers, and in addition no pets will be allowed (without consent).

– Not to turn off or have turned off the main water supply to the apartment, nor to leave it unheated for a period in excess of 24 hours during the winter months or any other period of the year when there is a possibility of temperatures being sufficient as to cause damage.

– Not to assign, underlet, charge, part or share possession or occupation of the apartment or any part of it.

– Not to alter or install any locks on any door or window in or about the apartment or have any additional keys made for any locks.

An administration charge of £50 will be made should we be called upon to gain entry into the apartment on behalf of an agreed occupier.