Alban House, St Albans

Payment Policy

A deposit of 25% is due within five days of processing your Registration Form and you receiving our invoice. This is non refundable and holds the property for you. 
The balance is due 28 days before the let is due to commence. For late bookings, the full balance will need to be paid in full prior to arrival.

Management reserves the right to refuse a booking without cleared payment, correct details or any other reasons. Credit card payments are accepted but there will be a charge made. We do not accept American Express.

Cancellation Policy

If you wish to cancel your booking, you must advise us in writing within 14 days before the let commences, otherwise you forfeit the payment.

Refund Policy

Refunds (excluding the deposit) will be given where cancellations have been advised more than 14 days before the let is due to commence.

Early Departure Policy

If you wish to depart before the let is due to terminate you must advise us in writing. Refunds will only be given where at least 14 days notice has been received.

Privacy Policy

We will not share your registration details with any other companies.
Financial information you give us for payment purposes (e.g. credit or debit card numbers) will not be stored by the company and will be destroyed after processing.

Accommodation Rental

This apartment is rented to the named person(s) for the agreed nights and rent as stated on the Registration Form on a short-term basis.

Arrival Day

We offer a meet and greet check in service for all our guests.

Our normal check in time is between 3-5pm Monday to Friday. A check in on a Saturday is by prior arrangement.

Following confirmation of a booking we need to arrange a specific appointment time for a member of the team to meet the guest at their allocated apartment.

Departure Day

Guests must vacate the apartment before 10 am or at a later time by arrangement, in which case a discretionary charge may be applied.

Number of Occupants

The maximum number of guests are confirmed at the time of booking are allowed to reside at the apartment – we reserve the right to refuse entry/evict should you be in breach of this condition.

Visitors

Overnight visitors are not permitted without prior permission.

Children

Some of our apartments are not suitable for children between the ages of two and seven. Please contact us to discuss and we will offer an alternative if available. A highchair and travel cot are available for guests to use free of charge (linen is not provided for travel cots).

Linen/Towels/Bathrobes

These are provided for the use of guests during your stay.
Guests will be charged for any damage to linens and towels.

Cleaning

Kindly leave the property in a clean and tidy condition. We reserve the right to charge for extra cleaning.

There is a vacuum cleaner for guests’ use and cleaning materials are provided. Please try to deal promptly with any spills or accidents, which may leave stains. Guests are required to wash their own dishes and kitchen utensils.

Electricity/Gas

Electricity and gas are included for the duration of the let. However, there will be a surcharge for unreasonable or excessive use.

Smoking

Smoking is not permitted in the apartment, hallway or landing. This is a legal requirement.

Candles

For Health & Safety reasons, candles, oil lamps or any naked flames are not allowed on the premises.

Pets

No pets are allowed.

Furniture and fittings

Guests must not change, move, remove, dismantle or tamper with the central heating, thermostat, smoke-alarm, lights, shower, electric equipment, switches, cables, fitments or furniture.

The management reserves the right to change the furniture and fittings as and when necessary.

Loss/Damage

Guests are expected to take care of the property and to make good or to pay for damages incurred during their stay. Theft, deliberate damage or misuse of property by guests will be charged. Replacement of lost keys for the property will be charged at £30 per key. From time to time we may require a secuiry deposit to be paid at the start of a booking.

Possessions

The management is not liable for the theft or damage to any property left in the apartment or in the car park.

Rights of Access

Representatives and sub-contractors of the apartment have the right to access the apartment at any time for the purpose of carrying out essential maintenance/repair work or to carry out an inspection or viewing.

We will however, endeavour to contact you prior to entry and with the minimum of inconvenience to our guests, however we do reserve the right to access the apartment at any time without prior notice, if it is deemed necessary (i.e. to investigate the report of a leak to another apartment).

Noise

As the apartments are located in quiet blocks, please be considerate to the neighbours at all times including arrival and departure. Please observe the normal noise code between 11pm and 9am. The rental may be terminated without refund if a complaint is received.

Telephone and Media

Guests are welcome to use the telephone and basic TV cable package within the property. Any upgrade will be charged at cost. Local and national telephone calls are included after 6pm in the evening and weekends. Local and national calls outside of these times, and all calls to mobile, premium and international numbers will be charged at cost.

Contact Details

Guests are required to provide e-mail and mobile telephone details. It is not possible for guests to use the apartments as a mailing address. Mail cannot be forwarded when guests leave.