Highpoint Village, Heathrow

erms & Conditions 

These terms are applicable to all reservations, bookings and agreements for accommodation of any kind made by “the Customer “ / “Booking Agent”  and Staycity Limited or any of its subsidiary companies or associated companies which may be referred to individually or collectively as “the Operator” in these terms and conditions and booked through any website operated by Staycity Limited or any of its subsidiary companies or associated companies. Once a booking has been accepted by the Operator, a contract exists between the Customer / Booking Agent and the Operator and making a booking by the Customer / Booking Agent indicates acceptance of these Terms and Conditions by the Customer / Booking Agent. These Terms and Conditions may be subject to change at any time and without notice.

Cancellations & No Shows 

Cancellations must be made by the cancelation time specified for the length of stay prior to arrival date. Late cancelations and NoShows will be charged the specified penalty fees as per the length of stay.

Accommodation Amendments

Whilst all reasonable efforts have been taken by Staycity to ensure that bookings made under this Agreement are able to proceed, we reserve the right to relocate any booking to accommodation of similar size and standard in the locality. The Booking Agent acknowledges that Staycity accept no liability for any loss or damage suffered by or caused to the Customer as a consequence of the relocation. In exceptional circumstances the Operator may find it necessary to cancel the booking. If this occurs the Operator will refund any sum the Customer has paid which shall constitute a full and final settlement of any liability the Operator may have to the Customer as a result of such cancellation. The Operator will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled, if it is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.

Alterations to booking requested by Customer 

If a Customer wishes to alter their booking (e.g. change the dates of stay or the accommodation requested), Staycity cannot guarantee that it will be able to do so and it accepts no liability for any loss, damage or additional expense that may be incurred in these circumstances. In case the booking is extended and the longer stay qualifies for a lower rate, the new rate will only be applied to the new dates of the booking and the passed dates cannot be discounted.

Security Deposits for Damage, Extras and Cleaning – Pre-Authorisation of Cards 

The Operator reserves the right to charge the Customer a Security Deposit upon check-in up to the value of £50.00 per person per apartment. If required, this Deposit will be used to cover incidental items including, but not limited to, breakages, damage to property, additional cleaning costs due to the apartment being left in an unacceptable state, excessive electricity usage, and breaches to regulations such as smoking in the rooms or causing disturbance of other guests enjoyment of the property.

Check-in and Check-out requirements – return of Room Keys 

Customers must comply with the Operator’s rules for checking-in and checking-out. Unless otherwise agreed in advance, apartments will usually be made available from 2:30pm on the day of arrival. There is a charge for early arrivals prior to 2:00pm. The current rate is £10 per hour and is subject to availability and must be confirmed with reception at the time of arrival. To guarantee early arrival (before 10:00am) it is necessary to pre-register the room from the night before.

Unless otherwise agreed in advance, all apartments must be vacated and all keys returned by 11:00am on the day of departure. By prior arrangement late check outs can be arranged for the date of departure. A late check-out surcharge of £10 per hour will apply depending on the time of departure. An additional night’s accommodation will apply to all check-outs after 3:00pm.

Liability for Damage to or loss of Customer’s property 

Unless negligence by the Operator is established by an independent body or a Court of law, the Operator will not be held liable for injury to person, loss of, or damage to any property of any Customer or person staying at or visiting the apartments and or its general facilities and area. The Operator does not provide insurance for personal effects. Vehicles parked in the Operator’s car-parks are done so at the risk of the Customer. Personal belongings kept in room safes where provided, are done so at the Customers risk and the Operator does not take responsibility for any loss or theft. We strongly recommend that guests make their own arrangements for travel & motor insurances to cover any such losses.

Use of Staycity Property and Quiet Enjoyment for All Guests 

The use of any Staycity Property for the purpose of conducting business of any kind, without the consent of Staycity Management, is expressly forbidden. The Customer shall do nothing in the accommodation which is a breach of the law. The Customer shall not at any stage cause a nuisance of any kind or behave in an anti-social manner to fellow guests or staff members. Staycity grants the use of its property solely for appropriate, legal, personal use. No tenancy rights accrue as a result of the usage of property. The Customer may not re-let/sublet the apartment to any other third party. Staycity reserve the right to refuse a Customer entry and accommodation if, on arrival Management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner. Staycity operates a strict No-Party policy. If during the course of a stay, the Operator receives serious complaints about the Customer or the Customer is behaving in a manner detrimental to the enjoyment of other customers or their guests, or the Customer is in breach of the Terms and Conditions, the Operator reserves the right to terminate the Customers stay without notice and without any obligation to refund any monies.

No Smoking Policy and Candles Policy 

All Staycity apartments are by law non-smoking properties. A charge of £150 per night will be applied in the event smoking has occurred in the apartment. Use of candles or any naked flames in the apartments are strictly prohibited.

Complaints 

Staycity warrants to use all reasonable efforts to ensure that accommodation is properly arranged and is of a good standard. If not happy the Customer should immediately notify the Operator of any complaint, and in any event no later than 12 hours after your arrival. If the Operator is found to be in breach of this warranty and cannot rectify the problem, the Operator will at its option either provide a replacement apartment (if reasonably practicable) or a partial refund of the price paid. Under no circumstances shall the Operator’s liability to the Customer exceed the amount paid to it for the rental period.

Pets 

No pets, of any kind, are allowed in the apartments with the exception of service dogs.

Law 

These terms and conditions shall be interpreted under Irish law except as otherwise provided by convention or applicable law and shall be subject to the jurisdiction of the Irish Courts.

These terms and conditions are applicable unless they are inconsistent with the applicable law in which event the applicable law shall prevail. If any of the provisions of the terms and conditions are invalid under any applicable law, then the other provisions shall nevertheless remain valid to the extent that the remaining provisions are capable of standing without the provision or provisions ruled invalid.