Hometel Chiswick Apartments, Chiswick

1) CONDITIONS OF RESERVATION

1. a) Once we have received your booking we will confirm availability and your reservation including key collection. Payment will be processed as per the booking conditions.
2. b) Restrictions may apply in certain locations including, but not limited to, minimum night stay and age restrictions; you will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time.

2) SPECIAL REQUESTS

1. a) All special requests must be communicated in writing or over the phone at the time of booking or as early as is reasonably possible to help us select the most appropriate apartments. We will endeavour to meet any reasonable requests subject to availability, although we cannot guarantee we will always be able to do so.

 3) PAYMENT TERMS

1. a) Bank transfers must be in pounds sterling and all charges must be borne by the booker. Bank details are available on request.
2. b) Credit card details will be held by Lamington for a period of time in accordance with full PCI procedures.
3. c) Your invoice will be made available on departure.
4. d) For credit clients, the payment period is 30 days. Late payments will be charged at 7% above the Bank of England Base Rate for the period concerned.

4) SECURITY DEPOSIT

1. a) A Security Deposit to cover “additional charges “ including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, may be taken and you will be advised prior to arrival. This is payable on arrival at the Lamington office.

5) PRICING

1. a) All advertised rates are to the best of our knowledge correct at the date of publication. However, we reserve the right to change any rates from time to time. We will always try to honour quoted rates, although we reserve the right to change rates before a booking is confirmed. A VAT is charged at the prevailing rate at the time of booking.

6) BOOKING CHANGES, EXTENSIONS OR CANCELLATIONS

1. a) All requests for changes, extensions and cancellations must be made in writing, or via phone directly to us. (Accordingly, if your booking is not changed, extended or cancelled through us you will be liable to pay us the full amount of the booking.)

7) CHANGES

1. a) If you wish to change any detail of your confirmed booking we will do our best to make the change, however cannot guarantee this will be accommodated.
2. b) All changes of date are subject to availability. Should any change be rejected, the original booking will be re-instated. Name changes or child age changes will not incur any charges or administration fee.

8) EXTENSIONS

1. a) If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change.
2. b) Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be made by return.

9) CANCELLATIONS

1. a) All reservations are free to cancel up until 16:00 sevens (7) days prior to arrival. Any cancellations made after this point or failing to show, will result in a charge of your full stay to your credit card. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.
2. b) Please note that transaction fees are not refundable in the event of a cancellation. An administration fee of £50 may apply.

10) NOTICE PERIOD

1. a) Cancellation charges relate to the date prior to arrival when we are notified of the cancellation.