Hosier Lane, Clerkenwell

1 GENERAL

1.1 The following terms and conditions (the “Conditions”) and any

written confirmation of your booking issued by us (including by email

or fax) (the “Booking Confirmation”) shall apply to all

bookings made with The Hozier Lane Apartments Limited

(Company Number 07833671) (“The Hozier Lane”) to rent a

serviced apartment (“Apartment”).

1.2 References in the Conditions to “we”, “our” or “us” are

references to The Hozier Lane. References to “you” or “your” are

references to your company, as stated in the Booking

Confirmation.

1.3 References to the “Occupier” are references to any occupier of

the Apartment pursuant to any booking that you make with us,

whether an employee of yours, an owner, director, customer,

supplier or any person known to you, and includes any guests of

that person.

1.4 Reference to any statute shall, unless the context otherwise

requires, be construed as a reference to that statute as

amended, extended, re-enacted or replaced.

1.5 In the event of any conflict between the Conditions and the

Booking Confirmation, the Booking Confirmation shall prevail.

2 BOOKING CONFIRMATION

2.1 The Conditions shall be deemed accepted by you and a contract

will come into effect between you and us on such Conditions

from the date we issue you with a Booking Confirmation.

2.2 We have the right to refuse any booking prior to the issue of the

Booking Confirmation for whatever reason.

2.3 The Booking Confirmation will show the period for which the

booking has been made (the “Accommodation Period”) and the

price for the Accommodation Period (the “Price”).

3 PAYMENT

3.1 The Price shall include the Included Costs as referred to in

Condition 4.1 but shall not include the Additional Costs as

referred to in Condition 4.2.

3.2 All prices and charges quoted are exclusive of Value Added Tax

(“VAT”) and you shall be required to pay VAT (where applicable).

3.3 Payment by credit card will be subject to a credit card fee at the

rate charged by the bank from time to time.

3.4 Should any additional taxes or levies be introduced which

increase the Price or any other costs of the booking following the

issue of the Booking Confirmation, you shall be required to pay

the extra amount.

3.5 No payment shall be deemed to have been made until we have

received cleared funds.

3.6 Unless otherwise stated in the Booking Confirmation, for any

Accommodation Period of 30 days or less, we will invoice you for

the Price at the time we issue the Booking Confirmation.

3.7 Unless otherwise stated in the Booking Confirmation, for any

Accommodation Period of 31 days or more, the following

payment terms shall apply:

(a) we will invoice you for the first 30 days of the

Accommodation Period (the “Initial Period”) in accordance

with Condition 3.6; and

(b) we will invoice you for each subsequent 30 day period or

such lesser period (as applicable) (“Subsequent Period”)

no later than 21 days prior to the commencement of each

Subsequent Period.

3.8 Unless otherwise stated in the Booking Confirmation, all invoices

shall be paid within 14 days of the invoice date. We shall be

entitled to cancel a booking in the event that payment is not

received by us in cleared funds prior to commencement of the

Accommodation Period.

4 CHARGES

4.1 The Price includes the following (the “Included Costs”):

(a) heating, electricity, gas and water used at the Apartment

during the Accommodation Period;

(b) any rent or service charges payable in respect of the

Apartment;

(c) any council tax, television licence and telephone line rental

charges;

(d) a weekly maid service;

(e) bed linen and towels (changed weekly);

(f) weekend telephone calls to UK landlines (excluding

premium rate numbers);

(g) unlimited internet usage;

(h) a welcome pack;

(i) personal “check-in” (Monday to Friday 9am – 5pm (“office

hours”)); and

(j) toiletries provided at the start of the Accommodation Period.

4.2 You shall be liable for all additional costs (“Additional Costs”)

incurred by the Occupier including without limitation:

(a) the cost of replacing or repairing any breakages or damage

to the Apartment or any of its contents which shall be

charged at the cost of replacement or repair plus an admin.

fee of 20% of such cost;

(b) the cost of specialist cleaning when more than routine

cleaning is required;

(c) the cost of any additional housekeeping services beyond

those covered by the Included Costs (details available on

request);

(d) personal “check-out”, where requested, and/or personal

“check-in” outside office hours or on national holidays at £95

per “check-in” or “check-out”;

(e) “check-in” or “check-out” inventories, where requested, at

£65 (1 bed) and £85 (2 bed) per “check-in” or “check-out”;

(f) the cost of replacing lost keys, fobs/swipes or car park

passes at £45 each;

(g) call out charge to gain entry at £50 during office hours and

£95 at all other times and on national holidays. Any

specialist charges (such as those of a locksmith) will be

additional and charged at cost plus an admin. fee of 20% of

such cost;

(h) provision of any other services which are not covered by the

Included Costs; and

(i) any other financial costs or losses suffered by us (together

with our admin. costs) where the Apartment cannot be

immediately reoccupied due to the acts or omissions of the

Occupier including due to any damage caused by the

Occupier or the requirement for specialist cleaning or

repairs.

4.3 We may require a credit card deposit from you or the Occupier to

cover any Additional Costs prior to the commencement of the

Accommodation Period (the “Deposit”).

4.4 In the event that the Deposit is insufficient to cover any

Additional Costs incurred, or where no Deposit is held, we will

invoice you for any Additional Costs (or the balance of the same,

as applicable) for payment by you within 14 days of the invoice

date.

4.5 In the event that no Additional Costs are incurred, or the total of

the Additional Costs does not exceed the Deposit, we will refund

the Deposit (or the balance of the same, as applicable) to you or

the Occupier (as applicable) within 14 days of the end of the

Accommodation Period.

5 IF YOU CANCEL A BOOKING

5.1 In the event that you wish to cancel a booking after the date on

which we issue the Booking Confirmation but prior to the

commencement of the Accommodation Period the following

written notice must be given by you:

(a) if the Accommodation Period is for 31 days or less, at least

20 days written notice prior to the commencement of the

Accommodation Period;

(b) if the Accommodation Period is for 32-90 days inclusive, at

least 25 days written notice prior to the commencement of

the Accommodation Period; and

(c) if the Accommodation Period is for more than 90 days, at

least 30 days written notice prior to the commencement of

the Accommodation Period.

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5.2 The notice periods referred to in Condition 5.1 shall be deemed

to run from the date on which we receive your written notice. We

shall be entitled to treat your booking as cancelled from such

date and shall have no further liability to you.

5.3 Where sufficient notice is provided, any sum that you have paid

in respect of the Price shall be refunded and any Deposit paid

shall be refunded to you or the Occupier (as applicable).

5.4 Where insufficient notice is provided, any sum that you have paid

in respect of the Price shall be refunded less a cancellation

charge. This charge shall be the nightly cost of the Apartment

multiplied by the number of day’s notice that you were required

to give pursuant to Condition 5.1 less the actual notice given (if

any) (the “Cancellation Charge”). For example, if 20 days’

written notice is required under Condition 5.1(a) and only 14

days’ notice is given you shall be liable for the nightly cost of the

Apartment multiplied by 6.

5.5 Should an Occupier fail to arrive at the Apartment by 11am on

the day after the commencement of the Accommodation Period

and we have not been advised of a late arrival, we shall be

entitled to treat your booking as cancelled and subject to the

Cancellation Charge.

5.6 Any Cancellation Charge shall be payable within 14 days of the

invoice date.

6 BOOKING EXTENSIONS

6.1 In the event that you wish to extend the Accommodation Period,

you should contact us as soon as possible.

6.2 Extensions are subject to the availability of the Apartment and

shall be at our sole discretion. An alternative apartment may be

offered if the Apartment has been booked for all or part of the

required extension period.

6.3 We may increase the Price of the Apartment for any period of

extension.

6.4 Any extension period will be treated as a new booking and will

be invoiced accordingly.

7 FORCE MAJEURE

7.1 We reserve the right to defer the start of the Accommodation

Period, cancel the booking or make a material change to the

booking if we are prevented from, or delayed in, the carrying on

of our business due to circumstances beyond our reasonable

control including, but not limited to: acts of God, governmental

actions, war or national emergency, acts or threats of terrorism,

protests, riot, civil commotion, telecommunications, internet or

satellite failure, fire, explosion, flood, epidemic, lock-outs or other

labour disputes, destruction or damage of the Apartment or any

common parts by any cause, determination of any superior lease

or to ensure compliance with any permissions, licence or statute

or revocation or amendments thereof (a “Force Majeure

Event”).

7.2 We will contact you as soon as reasonably practicable in the

event of us having to cancel or materially change a booking due

to a Force Majeure Event.

7.3 We will not be liable for any loss or damage suffered by you or

the Occupier due to any cancellation or change by us of your

booking or due to any failure by us to perform our obligations or

any loss of services (including, without limitation, the provision of

gas, electricity, water, internet or any telecommunications) at the

Apartment which is due to a Force Majeure Event.

7.4 If we have to cancel your booking or make a significant change

to it due to a Force Majeure Event we will attempt to provide you

with an alternative comparable apartment for the same period as

the Accommodation Period. You shall advise us as soon as

practicable whether you wish to accept any alternative apartment

offered to you.

7.5 If the Force Majeure Event arises prior to the commencement of

your Accommodation Period, and you do not wish to accept a

significant change or an alternative apartment or we cannot offer

you a suitable alternative apartment, you will receive a refund of

all sums paid to us in advance in respect of the Price and the

Deposit (if applicable) but we will not be liable for any costs or

charges you incur, including in connection with the arrangement

of alternative accommodation.

7.6 If the Force Majeure Event arises during your Accommodation

Period, and you do not wish to accept a significant change or an

alternative apartment or we cannot offer you a suitable

alternative apartment, you will receive a refund of all sums paid

to us in advance in respect of the unexpired part of the

Accommodation Period, but we will not be liable for any costs or

charges you incur, including in connection with the arrangement

of alternative accommodation.

7.7 Without prejudice to our rights and remedies, if, at any time

during the Accommodation Period, we become aware of:

(a) anti-social behaviour or damage on the part of the Occupier

at the Apartment; or

(b) any breach of the Conditions or Booking Confirmation

we may cancel the booking immediately and ask the

Occupier to leave the Apartment. This will be deemed a

cancellation by you and you shall be liable for the Price in

full plus any Additional Costs incurred. No refund of any

monies you have paid in respect of the Price will be made

and we shall have no further liability to you.

8 OCCUPIERS

8.1 You agree to provide us with written details of the name, mobile

number, email address, photo ID and proposed arrival time of the

Occupier as soon as possible following the issue of the Booking

Confirmation and, in any event, prior to the commencement of

the Accommodation Period.

8.2 Only the person(s) whose details have been notified to us prior to

the commencement of the Accommodation Period may collect

the keys and occupy the Apartment. The Occupier will be

required to show photo ID in order to collect the keys.

8.3 You may not re-let/sublet the Apartment to any other third party.

8.4 Any change in the identity of the Occupier, or the number of

occupants (which shall be one unless otherwise agreed by us in

writing), shall require our prior written approval and you agree to

provide us with their details in accordance with Condition 8.1.

8.5 You agree that we may contact the Occupier directly at regular

intervals throughout the Accommodation Period to ensure

everything is to their satisfaction.

8.6 The Occupier shall be responsible for the safety of any

belongings left in the Apartment during the Accommodation

Period, which shall be left in the Apartment at the Occupier’s own

risk.

8.7 You shall remain responsible for the acts and/or omissions of the

Occupier and shall procure that the Occupier complies with the

Conditions and the Booking Confirmation.

9 RULES OF OCCUPATION

9.1 You shall procure that the Occupier complies with the following

rules relating to the use and occupation of the Apartment (copies

of these rules are contained in each Apartment):

(a) the Occupier must use the Apartment responsibly and with

respect for those persons living in neighbouring properties;

(b) the Occupier must not use the Apartment for any

dangerous, offensive, illegal or immoral activities or any

commercial purpose;

(c) the Occupier must keep the Apartment clean and tidy and its

contents in the same condition as on the first day of the

Accommodation Period, fair wear and tear excepted.

Breakages and damage must be reported to us as soon as

possible;

(d) the Occupier shall not affix anything to the surfaces of the

Apartment or remove any of its contents;

(e) the Occupier shall not undertake any anti-social behaviour

(including creating any excessive noise) at the Apartment;

(f) no pets (other than registered guide/hearing dogs belonging

to those with visual and hearing impairments as notified to

us in writing in advance) are allowed in the Apartment;

(g) no smoking is permitted in the Apartment including the

balcony or other outside space (where applicable) and

within any common parts;

(h) the Occupier must not re-let/sublet the Apartment to any

other third party; and

(i) the Occupier’s belongings must be removed from the

Apartment by 11am (local time) on the final day of the

Accommodation Period. We will hold all material belongings

left in the Apartment for 14 day following the end of the

Accommodation Period, and they may then be destroyed.

10 CHECK-IN AND CHECK-OUT

10.1 Unless otherwise agreed in writing by us, the Occupier may

arrive at the Apartment from 3pm (local time) on the first day of

the Accommodation Period.

10.2 Unless otherwise agreed in writing by us, the Occupier must

vacate the Apartment by 11am (local time) on the last day of the

Accommodation Period. Any delay in vacating the Apartment

may lead to an additional day’s rental charge.

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11 DATA PROTECTION

11.1 Our privacy and data protection policies (the “Policies”) form

part of the Conditions.

11.2 The Policies are available to view on our website:

www.thecityplace.co.uk or can be provided upon request.

11.3 You confirm that you have obtained the appropriate consents to

allow you to provide us with the Occupier’s details for the

purposes of the Conditions, the Policies and the Booking

Confirmation.

12 RIGHTS OF ACCESS

12.1 You shall procure that the Occupier allows us and any

representative of ours (including maintenance and cleaning staff)

access to the Apartment at any reasonable time during the

Accommodation Period for the purposes of checking the

condition of the Apartment, cleaning and carrying out any

necessary remedial work.

12.2 We shall attempt to provide the Occupier with as much notice as

reasonably practicable prior to entering the Apartment. No notice

to enter the Apartment shall be required in the case of an

emergency or to carry out general cleaning and housekeeping

duties.

12.3 The Occupier shall be provided with one set of keys for the

Apartment. We shall retain a set of keys for access to the

Apartment, as will our cleaning staff.

13 SECURITY OF TENURE

The Conditions and the Booking Confirmation amount to a

contractual agreement for the use of the Apartment as either

temporary or holiday accommodation ancillary to the

requirements of your activities. The Apartment is not to be used

as a dwelling house. No landlord and tenant relationship is

created and the Occupier shall not be entitled to any form of

tenancy or any statutory protection under the Housing Act 1988

or other statutory security of tenure.

14 LIABILITY

14.1 We shall not be liable for any:

(a) indirect, special, consequential or economic loss; or

(b) any loss of profit, revenue or goodwill

arising out of any booking, the Accommodation Period or

otherwise in connection with the Conditions or the Booking

Confirmation.

14.2 Our maximum, aggregate liability arising out of any booking, the

Accommodation Period or otherwise in connection with these

Conditions or the Booking Confirmation however arising for any

losses not covered by Condition 14.1 shall be limited (to the

fullest extent permitted by law) to the value of the Price received

by us pursuant to a Booking Confirmation.

14.3 Nothing in these Conditions shall limit or exclude liability for

death or personal injury resulting from negligence or for fraud or

fraudulent misrepresentation.

15 WAIVER

Any waiver by us of any right or remedy is only effective if given

in writing and shall not be deemed a waiver of any subsequent

breach or default. A failure or delay by us in exercising any right

or remedy shall not constitute a waiver of that or any other right

or remedy, nor shall it preclude or restrict any further exercise of

that or any other right or remedy.

16 SEVERANCE

Should any of the Conditions (or part thereof) be held by any

competent authority to be invalid, illegal or unenforceable in

whole or in part, that Condition (or part thereof) shall, to the

extent required, be deemed not to form part of the Conditions,

and the validity and enforceability of the other Conditions (or

parts thereof) shall not be affected.

17 VARIATION

The Conditions apply in full to the extent that they are not

expressly varied by us in writing and such variation is notified to

you.

18 RIGHTS OF THIRD PARTIES

You agree that the Contracts (Rights of Third Parties) Act 1999

shall not apply to the booking, the Conditions or the Booking

Confirmation and that only we and you shall have rights under or

in connection with the booking, the Conditions and the Booking

Confirmation.

19 ENTIRE AGREEMENT

These Conditions, together with the Booking Confirmation, set

out the entire agreement between you and us in respect of the

subject matter and supersede all prior agreements, whether

written or oral. No other terms and conditions shall apply,

including those contained in any purchase order issued by you.

20 GOVERNING LAW & JURISDICTION

These Conditions, together with any Booking Confirmation, shall

be governed by English law. Any claim or dispute which may

arise in connection with these Conditions or any Booking

Confirmation shall be subject to the exclusive jurisdiction of the

English Courts, save in respect of the enforcement of any

judgment, where such jurisdiction shall be non-exclusive.

© THE Hozier Lane APARTMENTS LIMITED