Ilford Tower Apartments, Ilford

IN ORDER FOR US TO PROVIDE A SMOOTH CHECK-IN, PLEASE KINDLY CONFIRM YOUR “TIME OF ARRIVAL” AT HOTEL AS SOON AS POSSIBLE SO THAT WE CAN PROVIDE A SMOOTH CHECK-IN PROCESS FOR YOUR ARRIVAL

If you check-in later than 6:00pm we will need to prearrange key for you. PLEASE CONTACT US AS SOON AS POSSIBLE – Please refer to late check-in policy at the bottom of this email. Failure to contact us will result in your reservation being cancelled without any refunds

Thank you for your reservation at Ilford Tower Apartments, we look forward to your visit. We are pleased that you have selected us for your stay. If you have any questions regarding your reservation or general inquiries about your visit, please contact us. We look forward to serving you!

Email: [email protected]

Reception Contact Number

Tel: 0208 518 6555

Tel: 0044 (0)208 518 6555

( 09:00 TO 23:00 GMT UK TIME )

Apartment Address

– Kataria Point, 1 Riches Road, Ilford, Essex, IG11JH

Head Office

– 148 Cranbrook Road, Ilford, Essex, IG1 4LZ


We are pleased that you have selected us for your stay. If you have any questions regarding your reservation or general inquiries about your visit, please contact us. We look forward to serving you

CONDITIONS OF STAY
The following terms and conditions will apply to all the bookings. We ask you kindly and sincerely to take a moment to read them prior to making a booking. Please pay attention to the deposit and cancellation policies as well as other terms and conditions marked in this document. These terms and conditions apply to all the bookings. The following words shall mean:
1. DEFINITIONS:
a. Hotel:- means Ilford Tower Apartments
b. Guest:- means the person who will be accommodated at the Hotel;
c. Duty Manager:- means the duty manager from time to time of the Hotel;
d. Visitor:- means an individual either expressly or implicitly invited by the Guest to the Hotel.

2. BOOKING PROCEDURE:
a. Bookings must be made in advance;
b. Quotations for accommodation will be based on availability as at the date and time of the quoting;
c. Guests will receive a booking confirmation, in writing, once the booking has been secured via payment of a deposit and/or advance;
d. Prices quoted by the Hotel are expressed in Sterling Pounds (£) and the Guest agree to pay the Hotel in Sterling Pounds (£);
e. Should the Guest fail to pay deposit by the due date, the Hotel may treat the bookings as having been cancelled without further notice.

3. CHARGES:
a. The prices displayed on the websites are on average per night per person until the relevant details are selected.

4. CANCELLATIONS AND NON-ARRIVALS:
a. Cancellations to any bookings must be made in writing;
b. Guest shall be liable for and pay to the Hotel a cancellation fee, the amount that shall be described by the Hotel at the time of booking confirmation;
c. All the rooms that have been confirmed will be held until 24:00 hrs on the scheduled date of arrival. After the expiry of the above time, the Hotel may re-let the room without further notice, unless notified of a late arrival;

5. CHANGES TO BOOKINGS:
a. Any changes to the booking must be made in writing;
b. No amendments are guaranteed until written confirmation is provided by the Hotel;
c. Rate variations may apply, depending upon the nature of the change.

6. REGISTRATION REQUIREMENTS
a. Guests must be 24 years or older;
b. In the interest of security and to prevent fraud, at the time of check-in, Guest is required to provide with photo identification to the Hotel for reservation purposes;
c. Guest must be present for check-in at the Hotel, along with their original payment card used for making payment for the reservation;
d. Hotel requires the Guest’s photo Identification matching with the details on the payment card to be sent via email.
e. Subject to not receiving these details, the relevant check-in details will not be provided and the Guest will lose the booking. In such a case, the payment made shall be forfeited and no refunds will be made.

7. ROOM MOVES:
a. If it is not possible to effect a room move in Guest’s presence, the Hotel is authorised to remove Guest belonging from the current existing room and place them in a new room.

8. INCIDENTAL DEPOSIT POLICY:
a. At the time of check-in, Guest is required to authorised for the payment of an anticipated incidental deposit of up to £300 per bookings prior to check-in;
b. The Hotel accepts deposit even in the form of cheque or cash;
c. Subject to not receiving this deposit, the relevant check-in details will not be provided;
d. During the Guest’s stay, this incidental charge will be calculate on a daily basis;
e. If the cost of these incidentals exceed the authorisation taken at the time of check-in, further authorisation will be immediately requested. If such authorisation is not provided, the Hotel reserves the right to restrict access to the respective room;

9. ADDITIONAL GUEST:
a. Any request for an additional Guest must be emailed to the Hotel along with all the relevant details, prior to respective check-in.

10. BEHAVIOUR:
a. The Hotel reserves the right to judge acceptable levels of noise, behaviour of the Guest, Visitor(s) of the Guest who must take all the steps necessary for corrective actions as requested by the Hotel;
b. In the event of failure to comply with the Hotel’s management request, the Hotel may terminate the booking immediately without any liability for any refund or compensation.

11. NO DISCRIMINATION:
a. It is the duty of the Hotel not to neither accept any discrimination nor to discriminate on the grounds of race, colour, nationality, sex, marital status, ethnic origin or disability;
b. As a responsible host, the Hotel has a duty to the Guests to protect them from inappropriate behaviour;
c. The Guests or any Visitors are expected to adhere to this policy. Failure to adhere to the policy, the Hotel shall, without incurring any liability to the Guest, immediately remove from the Hotel any person offending against this policy;
d. Should any actions by the Guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the Hotel reserves the right, after allegations being proved, to take action against the Guest.

12. AVAILABILITY AND USE OF OUTSIDE SERVICES:
a. The Guest, if engaging the services of person outside the employment, management of the Hotel, shall indemnify the Hotel against any loss of or damage to the property or death or illness of or injury to any person (s) and against all claims, demands, proceedings and damages arising as a result thereto;
b. The Hotel, may in its absolute discretion refuse access to any third party service provider in appropriate circumstances.

13. CHECK-IN / CHECK-OUT:
a. Check-in: 14:00hrs (2:00pm)
Check-out: 11:00hrs (11:00am)
b. Request for early check-in will be handled on the basis of availability of the room;
c. The Hotel can accommodate Guest luggage complimentary in a secure location until the room is ready;
d. Should the Guest confirm an earlier arrival than the Hotel’s standard check-in time, prior contact is kindly requested with the Hotel in advance.

14. LATE CHECK-IN:
a. Late Check-in starts from 18:00hrs (6:00pm)
b. For Guests arriving later than normal check-in time (after 18:00hrs), the Hotel will arrange a code number for the door entry system;
c. Keys will be ready to be collected from a safety key deposit box, situated inside the main entrance.

15. LATE CHECK-OUT:
a. Request for late check-out will be handled on the basis of availability of the room;
b. Exceeding check-out time, without notifying the Hotels’ front desk in advance will result in extra charges, including, but not limited to, late check-out fees and/or an extra night’s charges being applied to the Guest’s booking.

16. ADMISSION POLICY:
a. Hotel reserves the right of admittance at all times and reserves the right to refuse to let the Hotel’s rooms or give access to other areas of the Hotel;
b. The protection of residents, Guests, Visitors, staff and Hotel property and reputation of the Hotel are of paramount importance;
c. Where in the Hotel’s reasonable opinion, there is a doubt regarding prospective Guest, Visitor, access to the Hotel may be politely declined.

17. VISITORS:
a. Guest is responsible conduct of their Visitors;
b. Visitors whilst they are in the Hotel at all times including without limitation their orderly conduct in the Hotel’s facilities and that no noise or nuisance is caused either for the Hotel or its other Guests and clients;
c. Guest and the Visitor must cooperate and comply with any reasonable requirements of and with any policies of the Hotel;
d. Individuals suspected of soliciting or importuning irrespective of whether or not they are Guest or Visitor will be denied access to the Hotel.

18. GUEST / VISITOR OBLIGATIONS
a. All Guests, Visitors agree not to use the Hotel or any of its services for any unlawful purposes or in breach of English Law or any other law applicable to the use of the Hotel’s services. Examples of prohibited uses include , but are not limited to:
i. Commission of any criminal offence including the possession and use of controlled drugs as classified under the Misuse of Drugs Act 1971 and possession and storage of firearms and shotguns in contravention of the Firearms Act 1968 and 1997;
ii. Discriminatory behaviour or other behaviour which affects the dignity of an individual directed by Guest or Visitor within the Hotel to another Guest or visitor, whether verbal, sexual, racial;
iii. Any form of verbal or non-verbal conduct which could be regarded as violent, bullying or intimidating behaviour such as unsolicited touching of Guests / Visitors or staff of the Hotel;
iv. Conduct exhibited by Guests / Visitors which invades the privacy of another individual or individuals including other Guests / Visitors and staff of the Hotel
v. Entertaining of courtesans or those employed for sexual gratification at the Hotel;
vi. Holding oneself out as an employee, agent or other representative of the Hotel;
vii. Taking any step or committing any action which may damage the moral standing or reputation of the Hotel and/or bring its name into disrepute;
viii. Holding oneself out to be operating a business from the Hotel without written authorisation from the Hotel;
ix. Installation of recording and surveillance equipment anywhere within the Hotel;
x. Commercial photography or filming without Hotel’s prior written consent;
xi. The use of Hotel’s Intellectual Property including trademarks or trade names without prior written approval.

19. NUISANCE POLICY:
a. Hotel maintains a strict policy regarding “NO PARTY, NO EXCESSIVE NOISE & NO NUISANCE”;
b. All the Guests are required to strictly adhere to the above policy;
c. It is the Hotel’s duty towards all the Guests so they can enjoy the comfort, luxury and facilities offered;
d. All Visitors are kindly requested to leave the Hotel by 23:00hrs each night. Only the registered overnight Guests (limits apply) are permitted to be in the Hotel after this time;
e. On breach of any of these conditions Hotel may evict a Guest or visitor without warning.

20. DEALING WITH COMPLAINTS:
a. The Hotel shall deal with any complaints made about a Guest / Visitor, regarding any invasive, violent, bullying or intimidator conduct or discriminatory behaviour as discreetly and as confidentially as it is able subject to the Hotel’s obligations under the English Law;
b. The Guest shall be explained the particulars of any formal complaint being made against them and an opportunity shall be provided to make representations concerning such allegations;
c. The Hotel aims to take reasonable steps to keep matter confidential.

21. NO SMOKING POLICY:
a. Smoking is strictly PROHIBITED in the Hotel, including in the rooms, interior public spaces, or stairwells;
b. If the Guest is found smoking in the Hotel or public areas or interfere with the fire detection system or with any emergency equipment, it will lead to termination of the booking as well as forfeiting the incidental deposit.
c. A minimum up to £300 cleaning fee will be charged to any Guest if evidence of smoking is found in the Hotel.

22. PET POLICY:
a. Pet dogs are not permitted in the Hotel, however the only exception being a Guide Dogs;
b. No additional fee / charge is required for booking.

23. LOST PROPERTY:
a. If the Hotel find any personal effects, goods left behind by any Guest or any other lost property the Hotel shall retain such items and shall inform the Guest subsequently;
b. If such an item is to be returned to the Guest upon satisfactory identification of the item, the Hotel shall charge the Guest for such a return;
c. If the item is not reclaimed within 1 month from the Guest’s departure, it will be disposed by the Hotel at its discretion.

24. DATA PROTECTION:
a. The Hotel is committed to protecting Guest privacy in accordance with the Data Protection Act 1998 (as amended from time to time);
b. In order to provide the Hotel services to the Guest, the Hotel needs to record information about the Guest which may include Guest’s name, Visitor’s name, contact details, billing details;
c. In the interest of safety, CCTV cameras operate in the public area of the Hotel. The images are stored from these cameras and are passed to Law Enforcement Authorities if and when deemed necessary;
d. Except for the purposes described the Hotel does not pass any Guest’s personal information to other organisations unless required by the legal obligation of which the Hotel is subject;
e. The Guest agrees that the Hotel may store, process, and pass on personal information about the Guest for the purposes described in these terms.
25. PARKING POLICY:
a. Any unauthorised parking on bays will incur a charge of £25.

26. AT YOUR DEPARTURE:
a. The Guest(s) are required to leave the Hotel’s room in a clean and tidy manner;
b. Guest will be solely responsible for any damage caused to the Hotel room or any furnishing, fittings, equipment;
c. The Hotel reserves the rights and the Guest hereby authorises the Hotel to charge the respective card for any damages incurred to room or the Hotel during the Guest’s stay or for any items missing.
d. Should this damage come to the light after the Guest has departed, the Hotel reserves the right to make a charge to the Guest’s credit or debit card. The Hotel is entitled to secure
e. Hotel reserves the right to charge Guests the cost of replacing any item that are removed from the Hotel without prior consent. This charge will be the full replacement amount of the missing item.
f. Hotel reserves the right to take legal actions against any Guest found to have tampered / interfered with any fire detection equipment throughout the Hotel, including detector heads in public areas, bedrooms and break glass points.
g. Guests found to have tampered with such fire detection equipment’s will be charged with any costs incurred by the Hotel due to their actions and additionally may be asked to leave the Hotel.

27. GUARANTEE POLICY:
a. A valid refundable credit card / debit card guarantee of £1.00 is required at the time of checking in at the Hotel.

28. LIABILITY:
a. The Hotel shall have no liability to the Guest and/or Guest’s invitees, visitors for any special, indirect, consequential loss or damage.
b. The Hotel total liability shall, wherever permitted by law, be limited to the value of this Agreement.
c. The Guest shall indemnify the Hotel against any/all liability and any claims, proceedings or damages resulting or arising from or by the booking, Guest, Guest’s invitees, visitors or any service provider engaged by the Guest.
d. At all times, the Guest are encouraged to lock their rooms, if unattended.
e. Guest should take note that the Hotel does not take responsibility whatsoever for theft from the Hotel premises or from the rooms. Guests are strictly advised to have and be responsible for insurance to cover loss of baggage, personal belongings and money.

29. FORCE MAJEURE:
a. Hotel shall not be in breach of this Agreement if it does not provide the services under this Agreement, and it shall be entitled to cancel a booking if it is no longer able to provide the accommodation, due to one or more of the following circumstances:
i. Any part of the Hotel is closed due to fire, alteration or redecoration by order of any public authority or any reason beyond the Hotel’s control;
ii. There is a failure to supply the Hotel with gas, electricity or water outside of the Hotel’s control;
iii. The Hotel is unable to fulfil the booking as a result of industrial action by its staff or one of its suppliers;
iv. Fire, lighting, explosion, riot or civil commotion, malicious damage, storm, tempest, flood, bust pipes, earthquakes, or impact resulting in the Hotel being unable to provide the booked facilities;
v. The Hotel or any part thereof is designated for alternate use.

30. GENERAL:
a. Time shall be of essence for all the payment obligations under these conditions;
b. Hotel reserves the right to deduct any sums owed to it by the Guest and the exercise of such right shall be without prejudice to any other rights which the Hotel may have in terms of this Agreement or in law;
c. This Agreement will be construed in accordance with the laws of England and Wales and the Guest agrees to submit to the non-exclusive jurisdiction of the English Courts;
d. Any invoice hereunder shall be duly served on the either party if delivered to their last known address;
e. No variation of this Agreement shall be valid unless in writing and signed by or on behalf of, each of the Parties;
f. Failure to exercise, or any delay in exercising any right or remedy provided under this Agreement by law to the Hotel shall not constitute a waiver of that(or any other) right or remedy, nor shall it precluded or restrict any further exercise of that(any other) right or remedy.

31. CHILDREN:
a. All children (a person under the age of 18 years of age) staying at the Hotel, must be accompanied and supervised by an adult at all times;
b. Cots and extra beds are available, however they are limited and subject to availability.