Morland House Hornchurch, Ilford

A valid photo ID and a valid payment card are required upon your arrival. A refundable security deposit is also required at the time of check in.

Car Parking: There is limited parking at the property. Please ensure you contact the reservations team regarding parking (as spaces are limited and on a first come first serve basis). Charges incur for parking at £15 per car per night.

Quiet hours: Guests need be quiet between 11:00 PM and 7:00 AM.

Pets: Pets are not allowed.

Smoking, Alcohol & Illegal Substances: All of our apartments and balconies are non-smoking. Failure to comply with our non-smoking policy will result in you losing your full security deposit. Failure to comply with the non-smoking policy will result in a cleaning charge. Please ensure that there is no alcohol consumption in the common areas and around the property. Any drug use is strictly prohibited and Property Management Team reserve the rights to charge you if any contraventions are to take place. If Property Management Team deems any of your behaviour to be unacceptable, they can reserve the right to require guests to vacate the premises with immediate effect, and with no compensation for unused days.

Cleaning: The apartment is booked on a self-catering basis. For stays in excess of 7 nights, the price will include a full clean of the apartment including soiled linen and towel change. Please note the clean will not include the washing of dishes. The apartments are to be left in a clean and tidy manner, failure to do so will result in an additional cleaning charge of £30.00 and this amount will be charged to the credit/debit card provided.

If you require additional cleaning please contact us and our guest services team will be able to arrange this for you (please see pricing below).
If your stay is less than 7 nights and you require cleaning there will be an additional charge for cleaning:

• £25 – general clean (hovering, dusting, mopping)
• £40 – general clean + linen and towel change

CCTV & Internet Security: In the public areas of the of the property 24 hour CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management and security for all our guests.
The guest is aware of the risks linked to use of the internet. Please note: the property providers make the best efforts to ensure with its suppliers that the site functions correctly but cannot guarantee that the site is exempt of any malfunction or anomaly. The security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your computer or network.

Occupancy: The apartment is to be occupied only by the persons detailed on the booking form. We reserve the right to charge an additional fee if it is found that there are persons occupying the apartment who are not included on the booking form and reserve the right to ask the entire party to vacate the premises. In these circumstances we also reserve the right to charge a damage fee and there will be no refund for unused days.

In the event of any complaints of noise or disrespect and damage to the property, we reserve the right to require guests to vacate the premises with immediate effect, and with no compensation for unused days.

We reserve the right to decline any bookings where we have reason to believe that the customer will not use the apartment responsibly. This could include behaviour contrary to good morals and public order.

General Information: Although every effort has been made to ensure the accuracy of the information provided, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend or cancel any of the information should we find such alterations necessary.

Neither London Serviced Apartments not the property providers can be held responsible for events beyond its control or the control of its suppliers (such as fire, strikes, industrial action, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary, which is caused as a result of such events.

London Serviced Apartments and the Property Management Team excludes all loss of valuables and damage to property and any direct, indirect or consequential losses suffered by you, other than death or personal injury resulting from a negligent act or omission by the property, its officers or employees.