Queen Street, City of London

For stays less than 14 nights, ancellations must be made 72 hours prior to arrival date for statys over 14 nights, 7 days prior notice is require.  Stays over 90 nights require 30 days prior notice.

Please note that there is a 10 GBP cancellation fee. (When cancelling 10 GBP cancellation fee & 6 GBP booking fee and the credit card surcharge is non refundable).

Booking Procedure
Queen Street Apartments can be booked in exactly the same way as a hotel: simply complete and submit the secure online booking form. As well as your exact apartment requirements, you’ll need to supply your credit card details on the booking form. This is essential for the booking to be made.

After your reservation has been made you will receive an email from the apartments with their terms and conditions, which will need to be returned prior to arrival.

Credit Card Charges
Your card will be charged for the first 30 days of the booking or for the entire period if less than 30 days.

Please note that there is a 3.5% + VAT surcharge on payments made by Visa and Mastercard and a 4.5% + VAT surcharge on payments made by American Express.

Payment
For stays of 30 nights, payment will be taken at the time of making the booking.

For stays of over 30 nights, payment for the first month will be taken at the time of making the booking. The second month will be payable at week 4 of your stay. Any further months are due every 4 weeks.

Security Deposit
No security deposit is required, however, you will be contacted by the apartments and asked for an imprint of your credit card and a copy of your passport at the time of making the booking.

Check-In & Check-Out Times
Check-in is from 3pm and check-out is by 10.30am.

Cards Accepted
Queen Street Apartments accept the following card types: American Express, Diners Club, Master Card, Switch/Maestro, Visa.

Cancellation Policy
Notification of cancellation is required at least 72 hours prior to arrival to avoid a cancellation charge. Cancellations made less than 72 hours prior to arrival will be charged a cancellation fee equal to the total cost of the stay.

Guests wishing to shorten their stay after check-in should be aware that the notice period of 72 hours to avoid a cancellation charge equal to the total cost of the stay will still apply.