South Molton Street, Mayfair

Terms/Payment:  

1.‘Occupants’ are advised that ‘Wigmore Suites’ acts as Managing Agent only and cannot be deemed to be held responsible for the actions of the Owner/Landlord, who is the supplier of the apartment/flat. The details of the Owner/Landlord and their address is identified on ‘Wigmore Suites’s’ rent demand.

2.Upon requesting a reservation ‘the Occupant’ will receive from ‘Wigmore Suites’ confirmation setting out the amounts due for the reserved period for the selected apartment.

3.The amount due will be calculated at the prevailing rent for the selected apartment at the time the reservation is made.

4. For all bookings made 28 days or more before arrival ‘the Occupant’ will make payment to ‘Wigmore Suites’ of £250.00 as a holding deposit. The reservation will not be confirmed until payment of the holding deposit is received. Once the booking is confirmed, if cancelled, the £250.00 deposit is non-refundable.

5.‘Wigmore Suites’ reserves the right to cancel or vary the rates for any reservation where payment is not received in accordance with No. 4.

6.Unless otherwise expressly agreed with ‘Wigmore Suites’, ‘the Occupant’ MUST settle the full outstanding amount no later than 14 days before arrival. The total amount due will be set out in ‘the Occupant’s’ reservation statement submitted by ‘Wigmore Suites’.

7.‘Wigmore Suites’ reserves the right to cancel any reservation where payment is not received in accordance with No. 6. For any reservation remaining unpaid (amounts having been paid in accordance with No. 4) the initial payment will be retained by ‘Wigmore Suites’ in full as a cancellation fee.

8. For all late bookings, (bookings made less than 28 days before arrival) payment must be received in full (rent and £250.00 deposit) no later than 14 days before arrival. If the booking is cancelled, the £250.00 deposit is non-refundable.‘Wigmore Suites’ reserves the right to cancel any reservations where payment has not been received.

9.In the event that the apartment booked for ‘the Occupant’ is managed or supplied by a third party ‘Wigmore Suites’ will provide ‘the Occupant’ with Terms of Business that will apply.

10.The Owner/Landlord supplies all facilities to ‘the Occupant’. Any services provided by ‘Wigmore Suites’ on the Owner/Landlord’s behalf will be subject to VAT at the prevailing rate unless otherwise specified on the Landlord’s invoice, which will be issued to ‘the Occupant’ by ‘Wigmore Suites’ on behalf of the Owner/Landlord.

11.The term ‘rent’, used within ‘Wigmore Suites’s’ Terms of Business, may include transaction fees, cleaning charges or other costs included or provided within ‘the Occupant’s’ booking and the rent paid. ‘Wigmore Suites’ administers and accounts for any inclusions which shall not alter ‘ the Occupant’s’ rent payable for the specified dates or extension.

12.The accommodation element of the charges subject to VAT (where applicable) for continuous stays by the same ‘Occupant’ of over 28 nights reduce from VAT at the prevailing rate to 4% for the 29th day and onwards of ‘the Occupant’s’ stay.

Changes, Extension and Cancellation:  

13.All requests for changes, extensions and cancellations must be made in writing directly to ‘Wigmore Suites’.

Accordingly, if an ‘Occupant’s’ booking is not changed, extended or cancelled the occupant will be liable to pay the full amount.

14.Changes: If ‘the Occupant’ needs to change any detail of their confirmed booking (other than name changes or child’s age) ‘Wigmore Suites’ will use their best endeavours to make the changes subject to an administrative fee of £50 plus VAT which will be charged by ‘Wigmore Suites’ and will be payable once any change has been made together with any other resulting costs which may result in an increase or decrease in the rent depending on the revised date and length of stay. Changes to the arrival date to later than the original date will be treated as a cancellation or part cancellation.

15.Extensions: ‘Occupants’ can extend their stay for a further period subject to availability and advance payment. The additional rent cannot be deducted from the deposit. If ‘the Occupants’ apartment is not available for a further period ‘Wigmore Suites’ will offer alternative accommodation where available.

16.‘Wigmore Suites’ must be advised of an ‘Occupant’s’ intention to extend no later than 7 days before the reserved departure date.

17.Cancellation and/or early curtailment (where all charges have been paid in full):

A.Cancellation must be made in writing by ‘the Occupant’ to ‘Wigmore Suites’:

B.The rent for the reserved period will be refunded to ‘the Occupant’ less ‘Wigmore Suites’s’ reasonable costs and charges (on a pro rata basis) for all or any part of the reservation period that the apartment is re-let.

C.Once a reservation has been paid for, ‘the Occupant’ is committed to the dates booked. As a result any alteration to the dates reserved will depend on availability, and a rent refund for the reserved period will be dependent on ‘Wigmore Suites’s’ ability to re-let the apartment booked. ‘Wigmore Suites’ reserves the right to consider an ‘Occupant’s’ early departure to be a cancellation and the apartment reserved may be re-let and cancellation charges applied.

D.Where ‘the Occupant’ fails to arrive, ‘Wigmore Suites’ will consider this to be a cancellation and no refund will be due.

E.For extended stays where ‘the Occupant’ departs earlier than the agreed term and the tariff has been reduced to take into account the extended stay, ‘Wigmore Suites’ reserves the right to charge the tariff at the higher rate.

F.No amendment to the departure date will be agreed by ‘Wigmore Suites’ unless the higher tariff (if required) for the dates occupied is agreed by ‘the Occupant’.

Deposit:  

18.The holding deposit of £250.00, in accordance with No. 4, will be used as a deposit to cover breakages and damages. ‘The Occupant’ will be asked on arrival for an imprint of a credit card to cover any  incidental expenses,  if  applicable,  in addition  to  the £250.00 held. After vacating the apartment, the deposit will be returned to ‘the Occupant’ as soon as practically possible. ‘The Occupant’ will receive a fully itemised statement detailing all deductions (if any) including details of all phone charges. The maximum delay should be no more than 14 days after departure but as soon as the phone bill charges summary has been received by ‘Wigmore Suites’ from the phone service provider.

A.Where a deposit is not paid but instead credit card details have been provided for the purpose, the nominated credit card will be charged the sum of the fully itemised statement on the same basis as No. 18 and No.19.

B.Where a deposit is taken it will be refunded to ‘the Occupant’ by cheque, bank transfer or credit card to ‘the Occupant’s’ nominated bank account, less any deductions. Any bank charges incurred for the transfer of such funds shall be paid for by ‘the Occupant’.

C.If a deposit is taken and then there is a “no show” by ‘the Occupant’ but the apartment is re-let by ‘Wigmore Suites’, then the deposit will be treated as “compensatory” in nature and outside the scope of VAT, rather than part of the consideration for the rental of the apartment, which is subject to VAT (where applicable).

19.The holding deposit is held or nominated credit card details are used against all damages, losses and other charges including the use of the telephone and the end of tenancy cleaning, and any extra charges over and above the basic cleaning charge where necessary.

Check-in/check-out:  

20.Unless  otherwise  agreed,  apartments  are  available  from 15:00 hours on the date of arrival and must be vacated by 11:00 hours on the date of departure. Early check-in or late check-out are strictly subject to availability and may incur additional charges. ‘Wigmore Suites’ reserves the right to make additional charges on behalf of the Landlord should ‘the Occupant’ arrive early or fail to vacate at the agreed time.

21.Subject to Wigmore Suites’s’ check in time keys can be collected from ‘Wigmore Suites’s’ offices between 09:30 hours and 17:30 hours Monday to Friday. Outside of these hours alternative key collection facilities are made available. ‘Wigmore Suites’ also recommends a chauffeur service who can arrange keys at the time of collection at an additional cost. Price on request.

22.‘Wigmore Suites’ will arrange car collection for ‘the Occupant’ on the strict understanding that the car collection service is being provided by the chauffeur company to ‘the Occupant’ and that ‘the Occupant’ is responsible to contact the chauffeur company whose details will be provided to ‘the Occupant’ in the event of any difficulties, including being unable to locate the driver at the specified airport or location by ‘ the Occupant’. Failure to contact the chauffeur company will not discharge ‘the Occupant’s’ liability to pay the chauffeur even if alternative transport is taken on the day.

23.At the end of ‘the Occupant’s’ stay unless otherwise instructed by ‘Wigmore Suites’ the keys to the reserved apartment are to be left in the apartment.  The door is to be shut and secured on final departure. ‘Occupants’ are reminded to make sure they thoroughly check the apartment before closing the door for the final time to avoid leaving personal items behind.

24.In the event of keys being lost, misplaced or left inside the apartment, other than as part of the agreed check out procedure, ‘Wigmore Suites’ will impose a lockout fee of £50 + VAT. Lost keys will be subject to a further £100 + VAT charge for replacement locks to be fitted. Please note that these charges are non-refundable regardless of keys being found at a later date.

Additional Services:  

25.‘The Occupant’ may wish to use additional services provided by ‘Wigmore Suites’ on behalf of the Owner/Landlord, the details of which are available on request or can be found on ‘Wigmore Suites’s’ website:  http://www.Wigmore Suitesapt.com/additional-services. Each apartment contains an Occupant information folder, which also has details of these services.

26.The cost for additional services  will  be  charged  to  ‘the Occupant’s’ account and deducted from the deposit when it is returned to ‘the Occupant’ or charged to the nominated credit card. However, and dependent on the value of the additional services used, ‘Wigmore Suites’ reserves the right for payment of additional services on demand.

Special Notes:  

27.Payment for rent, deposit, and booking fee, where applicable, can be made by cash, bank transfer, sterling bank draft, sterling traveller’s cheques or credit cards.

28.‘Wigmore Suites’ recommends all ‘Occupants’ insure their travel arrangements and personal belongings.

29.Seven nights will be charged as one week.

30.If the circumstances arise, ‘Wigmore Suites’ reserves the right to provide accommodation of a similar category or as best possible in the circumstances. In the event that the apartment is one of a higher category there will be no additional charge whilst a credit adjustment will be given where the apartment is of a lower tariff.

31.All apartments offered are individual and vary in style, size, layout and outlook. All of ‘Wigmore Suites’s’ marketing material, photographs and virtual tours as seen on their website are presented in good faith.

32.No pets are allowed.

34.‘Occupants’ are required to behave in a responsible manner at all times and keep noise to a minimum between 10 pm and 7 am. ‘Occupants’ are not allowed to use their apartment for any illegal or immoral purpose. ‘Wigmore Suites’ reserves the right to make additional charges on behalf of the Owner/Landlord when dealing with nuisance behaviour.

35.‘Occupants’ are required to leave the apartments, furniture, fittings, and effects in the same condition as on arrival.

36.‘Occupants’ are required to leave the apartment in a reasonable state of cleanliness and order on their departure. Additional charges will be made on behalf of the Owner/Landlord for extra cleaning which may extend to compensation for loss of rent in addition to extra cleaning and any repairs. Any additional cleaning charges will be subject to VAT.

37.Lost Property will be retained for a maximum of 3 months after an ’Occupant’s’ departure. If it is not claimed by ‘the Occupant’ by this time ‘Wigmore Suites’ will dispose of such items.

38.The accommodation is limited to the number of persons specified by ‘Wigmore Suites’.  Additional charges for extra persons will be charged in accordance with ‘Wigmore Suites’s’ printed tariffs.

39.The deposit is held by ‘Wigmore Suites’ on behalf of the Owner/Landlord.

40.‘The Occupant’ must accept the Acceptable Use Policy for the internet services provided in the apartments, and by using these facilities it is deemed that ‘the Occupant’ has accepted these terms.

41.‘The Occupant’ is requested to adhere to all of the rules and regulations laid down by ‘Wigmore Suites’.

42.Reservations that are subject to additional charges must be paid in full at the time that payment of the initial invoice is requested by ‘Wigmore Suites’.

43.‘Wigmore Suites’ has the right to refuse any booking for whatsoever reason considered appropriate by ‘Wigmore Suites’.

44.‘Wigmore Suites’ reserves the right to make charges to ‘the Occupant’ of £10 + VAT per reference, provided by ‘Wigmore Suites’.

45.‘Wigmore Suites’ reserves the right to make an administrative  charge of £75 + VAT per 6 month period for deposits that remain unclaimed due to the failure of ‘the Occupant’ to provide the necessary information for the deposit’s return.

46.‘The Occupant’ agrees to abide by all the terms and conditions.

47.In the event of a dispute ‘Wigmore Suites’s’ decision will be final and binding, although subject to No. 48, ‘Wigmore Suites’s’ complaints procedure.

48.‘Wigmore Suites’ has a complaints procedure for ‘Occupants’. Full details of the procedure are available on request.

Legal:

49. For the avoidance of any doubt, neither ‘Wigmore Suites’, as managing agent, nor ‘the Owner/Landlord’ will be responsible for any financial loss or damage to the belongings of any persons permitted to occupy the property or for any injuries sustained by them or any member of their party however caused. ‘Wigmore Suites’ recommends that ‘the Occupant’ take out insurance to cover any loss or damage or personal injury.

50. The letting, the booking form and these terms are all governed by and shall be construed in accordance with English law. By completing the booking form you agree to submit to the exclusive jurisdiction of the English courts.

51.For all ‘Occupants’, payment is received and acknowledged on the strict understanding that ‘Wigmore Suites’s’ terms of business have been read, understood and accepted by ‘the Occupant’.