Urban Rest Stratford, Stratford

Housekeeping

• 14–28 night stays: Mid-stay clean included
• 29+ night stays: Fortnightly clean included
• Additional cleaning: At additional charge
• Stays between 7 – 14 nights – housekeeping is at an additional charge.

Payment

There is no charge for transfers.

Credit card payments incur an additional merchant service fee of 1.75% of the transaction value

Cancellation Policy

Our standard cancellation policy is as follows for pre-arrival and also once in-house:

1 – 6 night stays:

Cancellations must be by 1:00pm, 72 hours (3 days) prior to arrival, or a penalty of 1 night’s accommodation will be incurred.

7 – 89 night stays:

Cancellations must be by 1:00pm, 7 days prior to arrival, or a penalty of up to 7 nights’ accommodation will be incurred.

+ 90 night stays:

Cancellations must be by 1:00pm, 14 days prior to arrival, or a penalty of up to 14 nights’ accommodation will be incurred.

Date changes:
Date changes must abide by the above cancellation policies.

Extensions:
Extensions remain subject to availability at the time of request.

Pet Policy:

As a general rule, we permit one pet per apartment across our pet-friendly properties. Pets must be at least one year old, under 20kgs and fully house-trained. There may be exceptions to the rule under certain circumstances – please contact our friendly Reservations Team for more information.

Additional cleaning fee is charged when bringing a pet. This cost covers the need to undertake a deep clean, where commercial machinery is used to sanitise all surfaces, including furniture & flooring, to respect our guests that may have pet-induced allergies. Our friendly Reservations Team will let you know how much the cleaning fee is at the time of your booking.