West Street, Covent Garden

YOUR BOOKING

Your booking will not be binding on us until we have received payment in full from you for your reservation, or have agreed alternative payment terms with you. Note that our contract is made with you, the provider of the booking service, and you are the party responsible for payment.

ARRIVALS AND DEPARTURES

Check in is from 14:00 on the date of arrival.

Check out is before 10:00 on the date of departure.

Check-in instructions are sent together with your booking

confirmation.

The Apartment Information Folder within the Property will confirm the procedure for check out.

Failure to check out on time may result in extra charges commensurate with the level of interruption caused.

CANCELLATION & ALTERATIONS TO BOOKINGS

A cancellation charge will not apply and a full refund will be given where the appropriate notice, as set out below, of the cancelled booking has been received and acknowledged by us by email.

Should you or the Guest(s) wish to cancel or significantly alter a booking for accommodation unless you give us 72 hours’ notice by email prior to the booked arrival date, we will charge you for:

3 nights stay if the originally booked stay was for 7-30 nights;

7 nights stay if the originally booked stay was for 31-89 nights.

Should you or the Guest(s) wish to cancel or significantly alter a booking for accommodation for a stay of 90 or more nights unless you give us 30 days notice by email prior to the booked arrival date, we will charge you for 30 nights stay as a cancellation charge.

Where any Guest(s) departs before the booked departure date, the cancellation fee and notice periods stated above will apply, and you will be charged the nightly rate multiplied by the number of days which should have been included in the notice period.

Where any Guest(s) wishes to extend the period of stay in the Property, notice by email should be given to us by you as soon as possible.

We cannot guarantee any extension, which is subject to availability of the Property. An alternative apartment may be offered if the Property has been booked for all or part of the required extension period.

We reserve the right to charge a different price for the Property for any period of extension. Payment for the extension period will be required immediately that we confirm the availability of the Property or alternative apartment(s) to the Guest(s) or to you.

These Conditions apply to any extension of the booking in the same way that they apply to the original booking.

Failure to check in on the date of arrival and/or any cancellations of bookings (or part bookings) owing to disruption to or cancellation of the Guest(s) travel arrangements or failure of your booking service, whether caused by an act of God, industrial action, or other circumstances not being the fault of Clarendon will not reduce or cancel your liability for the full cost of the booking, and if applicable, cancellation charges will apply in accordance with this paragraph 5. You are therefore advised to take out adequate insurance to cover your losses in such situations.

GUEST RESPONSIBILITIES

Guests must comply with the regulations for use of the Property set out in the Apartment Information Folder, located in the Property. If any Guest breaches any of these Conditions or the regulations we reserve the right to require the Guest(s) to vacate their apartment immediately, without refund.

Smoking is not permitted in any Property.

Pets must not be kept at or allowed to visit the Property save in accordance with our pet policy and then only following request and subject to our express agreement.

Guest(s) are responsible for the safety of their own belongings and the behaviour of their children whilst at the Property.

Guest(s) must use the Property responsibly and with respect for other guests staying in nearby apartments.

Guest(s) must keep the Property, and its furniture, fittings and effects in the same condition as on the date of arrival, wear and tear allowing, and must leave the Property in the same state of cleanliness and general order as it was on arrival, in order to avoid incurring any Additional Charges.

Guest(s) must notify us of all damage, lost or broken items, or matters requiring maintenance, in the manner set out in the Apartment Information Folder.

Guest(s) belongings must be removed from the Property on the date of departure. All lost property will be kept by us for a maximum of one month from the date of discovery, and thereafter may be discarded.

Regular servicing and cleaning of the Property is essential in order to maintain our high standards and minimise health and safety risks and fire hazards to Guest(s) and our staff. Accordingly the Property must be kept free of unnecessary clutter and excess personal belongings, in order that the regular cleaning and servicing of the Property by our staff is not hindered in any way. Sufficient cupboard and wardrobe space is available at the Property for the storage of personal items during Guest(s) stay.

We reserve the right to terminate Guest(s) stay prior to their scheduled departure date should the weekly cleaning and maintenance of the Property not be possible owing to excess clutter or disarray caused by Guests’ belongings.

Where Guest(s) are staying at the Property for more than 30 days Clarendon may carry out a full and detailed condition inspection after the first 30 days and thereafter upon notice. Guests will be notified in writing in advance of each inspection of the Property.

BROADBAND, TELEPHONE AND GUEST MAIL

We are not responsible for loss or damage to Guest(s) own computers or contents whilst in the Property or whilst connected to the broadband connection at the Property.

Guest(s) must not use the broadband connection at the Property for illegal or immoral purposes. Guest(s) responsible for use of the broadband connection for such purposes shall be liable for any and all loss or damage reasonably suffered by us as a result of any claim brought against us in connection with such use or otherwise.

Guest(s) are responsible for the cost of telephone calls at the Property and must contact the telephone provider direct, in accordance with the instructions in the Apartment Information Folder, to use the telephones for outgoing calls.

We do not take any responsibility for guest mail delivered to a Property (see clause 7.1). It is the guest’s direct responsibility to ensure that they make adequate provision for the secure receipt of personal mail during and immediately after their stay.