Pioneer Point, Ilford

Full payment for your apartment must be made at the time of booking.  Bookings made by American Express Card (Amex) will incur a transaction fee of 2.95% of the total payable. Bookings made by Visa Credit Card and MasterCard will incur a transaction fee of 2.0% of the total payable. There is no transaction fee when booking with Visa Debit Card or Maestro/Solo.

Cancellations

An administration charge of £25 plus VAT will apply to all amendments and cancellations.

For stays of 1-6 nights, notice of cancellation is required, in writing, 72 hours prior to midday on the day of scheduled arrival, to avoid a cancellation penalty equal to the full cost of the booking.

For stays of 7-27 nights, notice of cancellation is required, in writing, 7 days prior to midday on the day of scheduled arrival, to avoid a cancellation penalty equal to the cost of 7 nights.

For stays of 28+ nights, notice of cancellation is required, in writing, 14 days prior to midday on the day of scheduled arrival, to avoid a cancellation penalty equal to the cost of 14 nights.

Non-arrivals will be treated as a cancellation and will be subject to a 100% cancellation charge.

Early Departure:

For stays of 1-6 nights, the full cost of the booking will apply irrespective of the guests early departure.

For stays of 7+ nights, notice of early departure is required, in writing, 14 days prior to the guest’s new departure date. Please note: you may be subject to an increased rate band (see below) should your final length of stay be shorter than the original booking period.