Insurance Claim Accommodation London | Temporary Serviced Apartments

Accommodation Solutions

A fire, flood, burst pipe or other serious problem at home can happen without warning. Suddenly, alongside dealing with the damage, repairs and insurance claim, you also need somewhere suitable for you and your family to live.

Tell us where you need to be, who is staying, whether you have pets and how long you may need accommodation. We’ll help search for a serviced apartment that feels as close to home as possible.

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When home suddenly becomes uninhabitable

The first few days after a serious incident can be overwhelming.

You may be speaking with insurers, loss adjusters, builders and contractors while also trying to keep work, school and family life going.

You deal with getting your home repaired. Let us help with where you live in the meantime.

Our aim is to make the temporary accommodation part of the process as simple as possible.

Staying close to home matters

In many insurance claims, guests do not want to move far away.

Staying nearby can make it easier to:

Keep in touch with repair work
Visit the property when needed
Continue school runs
Keep normal work journeys
Look after the garden or other practical responsibilities
Stay close to neighbours, relatives and local support
Keep pets in familiar surroundings where possible

We therefore search as close as practical to your home, or within as short and straightforward a journey as possible.

A temporary home for the whole family

Insurance claim accommodation is not just about finding somewhere to sleep.

If the repair work takes several weeks or months, the accommodation has to work as a temporary home.

Space for the family

One-, two-, three-bedroom and larger apartments can help families stay together rather than splitting across hotel rooms.

Kitchen facilities

A proper kitchen makes it easier to keep normal routines, prepare family meals and avoid eating out every day.

Living space

A living room gives the household somewhere to relax, work, study or spend time together.

Pets

Many serviced apartments accept pets, subject to the individual property’s policy, charges and availability.

Urgent accommodation when you need it

These situations are often unexpected, so speed matters.

Depending on availability and the location required, we can often begin sourcing suitable temporary accommodation very quickly and in some cases may be able to identify options within 24 hours of receiving the brief.

The more information you can give us at the start, the faster we can focus on realistic options.

We can liaise with insurers and loss adjusters

Where appropriate, we can work with your insurance company, loss adjuster or alternative-accommodation provider as part of the booking process.

Depending on the agreed arrangement, invoices may be sent directly to the insurer or loss adjuster, or sent to you so that you can forward them for reimbursement.

Payment and invoicing arrangements must be agreed for each booking, but our aim is to make the process as straightforward as possible.

Monthly payment may be possible

Insurance-related stays can last for several months while repair work is completed.

For some longer bookings, monthly or staged payment arrangements may be available rather than paying the full expected stay upfront.

Terms vary by accommodation provider and booking, so we will confirm the payment schedule before you commit.

Repairs do not always run to the original timescale

At the beginning of a claim, no-one always knows exactly how long the work will take.

Repairs may finish earlier than expected, or additional work may mean you need to stay longer.

When we suggest accommodation, we keep this in mind and explain the cancellation, early-departure and extension terms before booking.

If timing is uncertain, tell us from the beginning so we can make flexibility part of the search.

Extensions are subject to availability and the current terms and conditions of the booking. Early departure is also subject to the applicable terms.

What should you tell us?

Where is home?

Give us the area or postcode so we can search as close as practical.

When do you need to move?

Tell us the required move-in date, especially if the requirement is urgent.

How long might you need?

An initial estimate is fine. We understand that repair times can change.

Who is staying?

Adults, children and any family members who need to be accommodated.

Do you have pets?

Tell us the type and number of pets so we can focus on properties that may accept them.

What else matters?

School location, parking, accessibility, garden access, lift, apartment size or other practical requirements.

Why serviced apartments work well for insurance stays

A furnished home-from-home rather than a conventional hotel room
Kitchen facilities for normal family meals
Living rooms and separate bedrooms in larger apartments
More practical for several weeks or months away from home
Pet-friendly options may be available
Different apartment sizes and standards to suit different households and budgets
Professionally managed accommodation with maintenance handled by the provider

Facilities, pet policies, housekeeping, parking, cancellation terms and other conditions vary by property. We will confirm the relevant details before booking.

Working with specialist alternative-accommodation providers

We also work with specialist agencies and alternative-accommodation providers who arrange housing for policyholders after fire, flood, subsidence and other insured events.

An independent search for the right temporary home

London Serviced Apartments does not own or operate the serviced apartments we recommend.

That allows us to search across different operators, locations, apartment sizes and budgets rather than being restricted to one property brand.

If the first choice is not available, we can explain the alternatives and help you find the most practical solution.

Experienced London help

London Serviced Apartments has been helping guests find accommodation in London since 2000. We work with a broad network of professionally managed serviced apartments, aparthotels and serviced homes across the city.

Our role is simple: understand what your household needs, search suitable temporary accommodation and help make one difficult part of an insurance claim easier to manage.

Need somewhere to stay while your home is repaired?

Tell us where your home is, when you need to move, who is staying, whether you have pets and roughly how long you may need accommodation. We’ll take it from there.