Cheval Phoenix House, Chelsea

Cancellation Policy

21 days prior to arrival.

Payments

Accounts must be settled prior to arrival unless a credit facility has been arranged.

The setting up of credit accounts is entirely at discretion.

The property acceptc BACS & the following credit/debit cards:

Visa, MasterCard and American Express are all accepted as method of payment

In the event that credit facility is set up invoices must be settled within 28 days.

The property does not accept cash or cheques on arrival as a form of payment for accommodation.

BACS payments must be cleared prior to arrival with a copy of the remittance.

Credit Card Authorisation Forms

If the credit card used to pay for the booking will not be present at the point of check-in, a third party credit card authorisation must be completed in full and returned, prior to the guest checking in.

Credit-Card Pre-Authorisation Policy

It is policy to pre-authorise a guest’s credit/debit card at the point of check-in. The amount is held and any incidental charges accrued during the stay are deducted from this, and the remaining balance released back onto the card.

Terms & Conditions

Guests agree to comply with these Booking Terms & Conditions and Terms of Occupation with regards to conduct and respect for the property of the apartment, its employees and its guests, and their health & safety at all times. Bookings of 90+ days will be required to sign a tenancy agreement.

Check-In

Check-in is from 3:00pm onwards.  The property will do their utmost to accommodate any guests arriving at the apartment earlier than 3:00pm subject to availability. To guarantee early arrival it is recommended to reserve the night before.

Check-Out

Guests are requested to vacate their apartments_client by 11:00am. Any request for a late check-out is strictly subject to availability on the day of departure and may be subject to an extra charge.

Short Stay Terms & Inclusions

All rates exclude VAT, Vat charged at 20% for first 28 nights, 4% thereafter
1 weekly clean included and all current inclusions
Pets welcomed £120 cleaning fee on dept
Will only take min 14 & 30 night until September
Rates are from and subject to availability
COVID guidelines communicated
2 week complimentary – not applicable
No welcome hamper , starter toiletries kit only

Long  Stay Terms & Inclusions

AST min 6 months , 3 months break clause
VAT Exempt
5 weeks deposit
Contract to be signed ; references to be taken
1 weekly clean included and all current inclusions
Move in dates from now
No welcome hamper , starter toiletries kit only
Inventory Check – detailsd given to tennant in 1st 24 -48 hours of stay
Pets welcomed £120 cleaning fee on dept
COVID guidelines communicated
2 week complimentary – not applicable