The Other House, South Kensington

Pre-authorisations

A credit card pre-authorisation will be taken at check-in. All charges incurred during your stay, for example, food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check out if you notice any abnormalities in any charges which have been assigned to your Club Flat.

Booking Payment

Extended stay: 14 day pre-payment required

90 days plus bookings: 30 day pre-payment required

Cancellation Policy

Transient (1-14 days): 24 hours notice

Extended stay (14-182 days): 14 days notice

Long stay: (6 months +): 30 days notice

Accepted Payment Methods

Credit Card

Bank Transfer

If paying by Bank Transfer we will require a proof of transfer and payment needs to clear prior to check in.

Payment of Additional Charges

Valid Payment Card details must be supplied at the time of booking and/or upon arrival at the Property to cover any potential Additional Charges.

Additional Charges

Additional housekeeping room full service £40.00 per day

Additional housekeeping room refresh £10.00 per day

Pet charge £7.50 per day

Extra roll away bed £25 per day

Breakages, loss or damage to the Club Flat or any of its contents

Cleaning, specialist treatment charges where more than routine cleaning (including any stays with pets approved) is required, or smoking has occurred:

Lost keys, fobs or access cards

Storage of luggage

Extra bed

Other services e.g. dry cleaning, laundry, extra cleaning may be available on request

Cleaning

Your Club Flat will be cleaned weekly.  The day your cleaning is scheduled will be advised on arrival. Weekly housekeeping includes linen/towel change and general cleaning. Housekeeping Lite is available on our App and may be subject to Additional Charges depending on the rate plan you have booked.

Maintenance

Routine maintenance is carried out regularly by our management team; however, occasionally we may need access to your Club Flat to carry out essential maintenance.  We will normally give you 24 hours’ notice, except in the event of an emergency during which we would require immediate access.

Security

Residents will be provided with access to the property and the Club Flat via the App. Should you require a digital key, these can be provided on request. It is your responsibility to ensure that you are in possession of these at all times and that they are returned at the end of your stay. An additional charge will be made for replacements if we are required to provide access due to lost or forgotten keys.

Smoking

Smoking is not permitted in any Club Flat or part of any Property, this includes the use of electronic cigarettes. Smoking in the Club Flats or in the hotel outside of the designated areas will result in an Additional Charge; see Clause 4.3.

Pets

Pets are allowed in certain allocated Club Flats, providing notice is given and a deposit is taken in lieu of any cleaning or damages made by pets.

Pets are not permitted in the pool area, gym or treatment rooms and should not be left unattended in your Club Flat. They must be on a leash when in public areas such as the lobby, corridors and permitted food and beverage areas.

Should your pet become a nuisance to any other Residents we reserve the right to refuse the pet or insist on its removal from the Property. No refunds or cancellations will be permitted, other than in accordance with these Terms and Conditions, following such refusal or removal of a pet.

You acknowledge and agree that Residents are responsible for the acts of their pets and you agree to indemnify us in respect of any and all losses or damages we may suffer as a result of the actions of the Residents’ pets.

Nuisance

Residents are required to behave in a responsible manner, respect the Club Flat, the Property and their fellow Residents and keep noise to a minimum between the hours of 10 pm and 7 am. This includes causing any sort of nuisance or disruption to fellow Residents or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Residents are not permitted to use the Club Flat for any illegal or immoral purposes. An additional charge may be made if the Management Team is called in response to a nuisance complaint.

Age restrictions

In order to ensure the safety of all our Residents, bookings may not be accepted from any Residents under the age of 18 unless there has been prior agreement in writing directly with the property. We require that there is at least one person aged 18 or over travelling with any child and be residing in the same Club Flat, interconnecting room or cluster room unless by prior agreement. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.

Visitors

Residents are responsible for their Visitors and must ensure that, to the extent applicable, their Visitors comply with these terms and conditions. Non-residents will not be allowed access to the Club Flats after 11 pm and we operate a strict no party policy.

Damage

Residents are required to keep the Club Flat, furniture, fittings, and effects in the same condition as on arrival.  Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the Club Flat will be charged in full. In the event that these are discovered after departure, we will notify you or the booker within 7 days of departure with full details and where possible photographic evidence. We reserve the right to charge the card payment details provided and pre-authorised at the time of booking where you or a Visitor causes damage of any kind to the property or the Club Flat.

Cleanliness

We expect the Club Flats to be left in a reasonable state of cleanliness and order on departure. An Additional Charge will be made for extra cleaning or specialist cleaning to return the Club Flat to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs. Cleaning, specialist treatment charges where more than routine cleaning is required will result in Additional Charges; see clause 4.3.

Lost Property

Lost Property, with a deemed value in excess of £25, will be kept on-site for a period of three months, after which time if it has not been claimed, it will be given to Charity, recycled or disposed of. TOH is happy to arrange for the return of Lost Property. There is no charge for this service with the exception of the cost of postage and packaging.

Storage

Where facilities are available and at the owner’s risk, storage of luggage may be provided at an Additional Charge.

Group Bookings

Any bookings made in respect of four or more Club Flats at a Property (a “Group Booking“) may be subject to additional or different terms.